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Transport Authority Decries Abuse of Commuter's Rights to Disembark Vehicle
The Transport Authority is decrying the blatant abuse of passenger rights as highlighted by a recent video circulated on social media and is warning offending operators that its operations teams will be exercising a zero tolerance approach to such incidents. The Authority uses this medium to express its deepest concern for the obvious distress suffered by the female passenger, whose rights, as a commuter were clearly infringed, since every passenger has a right to freely embark and disembark a motor vehicle at any convenient point. The Authority also publicly condemns the unsympathetic behaviour of the driver of the motor vehicle, who disregarded his responsibility to ensure that passengers are transported in a safe, secure and comfortable manner. Having become aware of the incident, the Authority commenced extensive efforts to contact the distressed passenger or other persons who may have witnessed the incident. A public plea was made on radio by the General Manager, Operations of the Transport Authority requesting that contact be made. Further, the Authority has intensified its monitoring and regulating of Public Passenger Vehicles, through the use of technology. As a part of this thrust, the Authority has added two applications to its monitoring system; WhatsApp and the Drive Safe Jamaica App, which are both fully functional and in use by the commuting public. Videos and pictures of infractions being committed by operators of Public Passenger Vehicles may be uploaded to the Transport Authority’s WhatsApp number, (876) 551-8196 or to the Drive Safe Jamaica App, which can be downloaded in Google Play Store. The Authority encourages the public to fully utilize these applications to report the various infractions that may be committed by PPV operators, so that the appropriate sanctions under the Transport Authority’s Suspension and Revocation Policy can be applied. Additionally, the Authority is encouraging members of the commuting public to choose only legal Public Passenger Vehicles as their mode of transportation.
MEDIA STATEMENT: TRANSPORT AUTHORITY LAUNCHES INVESTIGATION INTO INCIDENT INVOLVING FEMALE STUDENT ON BUS
Kingston, Jamaica – April 28, 2026: The Transport Authority is aware of a video currently circulating on social media which is alleged to show an incident involving a student on a public passenger vehicle. At this time, the Authority has not independently verified the authenticity, circumstances, or full context of the video. However, the matter is being treated seriously and has been referred to the relevant teams for review and investigation. Where appropriate, the Authority will engage the relevant stakeholders and, if necessary, the appropriate law enforcement agencies to determine the facts surrounding the matter. The Authority remains committed to empowering commuters and continues to advance its public education and engagement initiatives to ensure commuters know how they can be protected from incidents of this nature. In this regard, the Authority will continue hosting its Inspector–Commuter Engagement Days islandwide which aims at Moving People and M-Powering Lives. The Authority reiterates that all Public Passenger Vehicle (PPV) operators are expected to maintain the highest standards of safety, order, and respect for all commuters at all times. Operators are also reminded that they are entrusted with the safety and dignity of passengers and are expected to uphold professional conduct in the execution of their duties. Members of the public are encouraged to report any concerns or alleged infractions using the Authority’s official WhatsApp channels at 876-551-8196 or 876-926-8912.
MEDIA STATEMENT: TRANSPORT AUTHORITY LAUNCHES INVESTIGATION INTO INCIDENT INVOLVING FEMALE STUDENT ON BUS
Kingston, Jamaica – April 28, 2026: The Transport Authority is aware of a video currently circulating on social media which is alleged to show an incident involving a student on a public passenger vehicle. At this time, the Authority has not independently verified the authenticity, circumstances, or full context of the video. However, the matter is being treated seriously and has been referred to the relevant teams for review and investigation. Where appropriate, the Authority will engage the relevant stakeholders and, if necessary, the appropriate law enforcement agencies to determine the facts surrounding the matter. The Authority remains committed to empowering commuters and continues to advance its public education and engagement initiatives to ensure commuters know how they can be protected from incidents of this nature. In this regard, the Authority will continue hosting its Inspector–Commuter Engagement Days islandwide which aims at Moving People and M-Powering Lives. The Authority reiterates that all Public Passenger Vehicle (PPV) operators are expected to maintain the highest standards of safety, order, and respect for all commuters at all times. Operators are also reminded that they are entrusted with the safety and dignity of passengers and are expected to uphold professional conduct in the execution of their duties. Members of the public are encouraged to report any concerns or alleged infractions using the Authority’s official WhatsApp channels at 876-551-8196 or 876-926-8912.
